Our policy covers compensation for damaged or lost goods if the issue occurred while the items were under our care. Please contact our support team with the relevant shipment details to initiate a claim.

If your shipment is delayed, please check the tracking information for updates. You can also contact our customer service team for assistance and additional details about the delay.

Yes, we specialize in handling oversized and special cargo. Please contact us with the dimensions and specifications of your shipment to discuss transportation options and costs.

We can transport a wide range of goods, including general cargo, perishable items, and hazardous materials, provided they meet legal and safety requirements. Please consult our prohibited items list for specific restrictions.

You can get a quote by filling out the quote request form on our website or contacting our customer service team with details about your shipment, including weight, dimensions, and destination.

We use advanced tracking systems, secure packaging, and reliable carriers to ensure the safety of your goods. For vault storage, we provide state-of-the-art security, including surveillance and restricted access.

A tracking number is a unique identifier assigned to your shipment. You can find it on your receipt, confirmation email, or shipping label provided at the time of booking.

Tracking information is usually available within a few hours of shipment pick-up. In some cases, it may take up to 24 hours to reflect in the system.

If your tracking number is not working, it could be due to a delay in system updates. Please verify the number and try again later. If the issue persists, contact our support team for assistance.

Yes, it may still be possible to track your shipment using other details such as your booking reference or contact information. Please reach out to our customer service team for help.